***Please refer to our COVID updates here and how it may impact your delivery.
Small Size / Lightweight Products
The average delivery time for these items is estimated to be 3-5 working days.
Smaller items are delivered via Royal Mail, Fedex, DHL, DPD. The delivery is generally trackable on the courier website and an Estimated Time of Arrival (ETA) is given for 99% of orders where it is applicable.
The couriers will also contact you via phone or email if needed to confirm, arrange, or re-arrange the delivery when it is possible. Your delivery can also be re-arrange on the courier’s website when applicable.
Larger Size / Heavy Products
The average delivery time for these items is estimated to be 4-8 working days.
Your order will be generally delivered by 3rd party couriers specialised in handling heavy large size and high value bulky items.
You will either receive a tracking number where your delivery will be trackable or our delivery team will be in contact with you either by phone or by email to arrange or rearrange the delivery day.
The deliveries are made between Monday to Friday and an ETA tie slot will be given between 8am to 8pm either by email or text message.
Please note that it is the customer’s responsibility to be present to receive the item at the delivery day, and to check that any orders will fit through doorways, stairwells and staircase. If you have any concerns about any obstruction, please contact us at firstname.lastname@example.org
Although our stocks are updated several times a day and most items are available for immediate dispatch, we have thousands of products listed on our website. Stock level and the delivery time are estimates only.
Please note that products listed as pre-orders, bespoke, tailored, made to order are subjected to a different delivery timeframe than our immediate despatch and in-stock items.
Please note that orders with a 2-man delivery may also have different delivery timeframes.
If there are any changes in stock or delivery, we will communicate them to you immediately.