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Covid Update

Latest Update on 12 July 2021

Dear Customer,
The current times we are living are unprecedented and your continuous support and patience means a lot to us - we are truly grateful.
Here at Feat Blueprint, the health of our clients, team, and community are the top priority and we will continue providing quality product and customer service.
Please find below the latest update our industry is facing due to COVID-19 and what measures at Feat Blueprint have been taken.


Our Action Plan

  • Our manufacturers are experiencing a tremendous increase in demands and items are selling out quicker than ever before.
  • This means that your favorite chosen item may no longer be in stock. In this case, we will always reach out on the same working day via email to either cancel your order upon agreement, ask you if you are willing to wait until the next batch arrives, or recommend alternative items, ensuring that you are given plenty of choice and satisfaction.
  • When sending a request by email, please be patient when awaiting a response. We will always aim to reply to you within 1-2 days but in the unfortunate event that we take longer to respond, please be assured that we will never ignore your emails. We put a lot of resources in making our customer care agreeable and satisfying. Please avoid sending multiple emails as our ticker queuing system takes your most recent email on the back of the queue. But, please be assured that we dedicate a unique  agent to solve your entire case to avoid wasting time in going back and forth with several operators.
  • Due to an increase in demand, the current pandemic has significantly contributed to a global shipping crisis. Not only are our couriers experiencing a huge increase in demands when delivering the item to you, but the arrival of our batches has been considerably delayed. Please refer to the next paragraph below to know more about it.


Why May My Furniture Delivery Be Taking So Long? How COVID-19 Is Affecting Furniture Store and Causing Furniture Delivery Delay

More and more consumers are shopping online due to the COVID-19 pandemic, which means store owners — particularly online-only retailers- face an upturn in online shoppers. Chances are, your online store is open 24/7, which means you're seeing more online shoppers than ever before.

The coronavirus pandemic is affecting virtually every aspect of the economy, including furniture delivery.  Businesses and consumers have been scrambling to find new ways to do business and to adjust to new ways of doing things. Delivery and assembly services are still up and running, but the number of people coming to pick up furniture decreases.

Furniture businesses have been forced to readjust their operating models. Some choose to pick the furniture up from warehouse locations, others send shipments directly to clients, while others offer curbside delivery.

One of the biggest problems the furniture industry is currently facing is that of delayed and incomplete deliveries. Furniture store owners and purchasers alike need to understand how COVID-19 regulations impact the furniture industry and how it will affect their buying and selling strategies.

Let's discuss what delivery barriers luxury furniture stores face, why it's such a problem, and what solutions might be offered in the future.



Production setbacks

The coronavirus outbreak has completely disrupted furniture manufacturing.  With the coronavirus outbreak, factory shutdowns, and pandemic-related shipping delays, some retailers have had trouble moving furniture from warehouses to stores, and it can happen even to the most prominent retailers — Walmart and Wayfair, in particular.

COVID pandemic has also pushed British retailers' supply chain into overdrive, causing many to scramble for alternative warehouse space. But the industry supply chain isn't out of the woods yet. High demand for furniture, combined with social distancing guidelines, has strained production plants and retailers alike.

Many plants have closed, leaving retailers scrambling to find replacement manufacturers. Plants and factories have been closed for months, and many are returning to full production with social distancing guidelines in place. This has made it difficult for furniture manufacturers to quickly ramp up production and meet the growing demand for their goods.

Some plants are now starting to restart, but this has not been an easy process. First, the shutdown and restart of a production plant is complex and takes time in itself. Furthermore, many workers feel uncomfortable returning to work right now.

As social distancing guidelines are eased, these factories will have to ramp up production quickly. However, this will require additional staffing and plant space, which many companies are not currently equipped to provide.

For furniture manufacturers, this has meant significant delays in the shipment of their products.

Retailers and manufacturers have been turning to a variety of workarounds, including store pickup and curbside delivery.



Changes in consumer shopping habits

The Furniture Industry is currently facing the highest demand in over five decades, and consumers are shopping differently than before. No longer are they rushing out to stores to purchase furniture; they shop from home. The industry must keep up with the increased demand yet offer it at a fair price.

At this point, COVID-19 is causing a perfect storm for the furniture industry. Demand is increasing, and consumers are shopping online, and all of this is happening quickly during a traditionally slow season. The way the industry used to do business is changing.

Targeting your audience is imperative if you are to make any significant progress online. The majority of the furniture retailing sector is currently shifting their focus towards multi-channel strategies, using it to improve brand awareness and increase footfall to their stores. This includes investing in online advertising, setting up dedicated e-commerce platforms, and offering convenient return policies through their website or mobile app.



Surge in demand

In a world where people are spending more time in their homes than ever before, it's an excellent time for you to invest in a new sofa, entertainment center, or bedroom set. Furniture stores have been struggling to keep up with demand these days.

The furniture industry has experienced a revival, especially in vinyl item delivery. This is occurring all across the country due to popular retail chains both online and in-store, local furniture retailers, and the rapidly growing need for home renovation projects. The industry is experiencing a massive increase in demand, which leads to slow order fulfillment times for furniture retailers that cannot keep up with the increased volume of products available for sale. The result is that delivery will take longer.



Delivery delays

At the beginning of the pandemic, many furniture manufacturers and suppliers cut production to almost nothing for a few months to focus their efforts on COVID safety guidelines. As a result, the few factories still making furniture struggled with keeping up with orders for everyday items before the summer furniture sales started.

A sluggish industry-wide response to the current COVID-19 pandemic has resulted in severe delays in supplying furniture to major retailers. Due to limited manufacturing capability, few new furniture products are rolling off assembly lines. Similarly, limited warehouse capacity at major retail outlets slows down product delivery or makes it impossible altogether.



Delivery delays by major furniture businesses

Ikea

According to a statement from IKEA, IKEA delivery has been a source of frustration for numerous customers, but the store is not at fault. It delivers furniture via truck and rail and can't be driven and flown as quickly as completed cars and airplane parts. Since the virus first appeared, IKEA has seen a slowdown of products at many distribution centers. It's also had trouble getting trucks with full loads delivered to stores for customer deliveries.

Amazon

Amazon, the world's largest retailer, acknowledged that deliveries are taking longer than expected.

In the blog post, the online retailer said that its Fulfillment by Amazon program, which allows third-party retailers like Walmart, Target, Best Buy, and others to sell products on Amazon, is experiencing delays.

"We've been working hard since early March to redeploy our distribution centers, our sortation facilities, and our delivery fleet to support the demand," a spokesperson wrote. "Unfortunately, we now face escalating congestion in our networks."

Amazon said it's working to "simplify" its shipping process and minimize delivery timelines and shipping costs.

"We know you want your orders as soon as possible, and we're working as quickly as we can," He wrote. "We're also working to control costs where possible."

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About Your Right to Cancel

If you cancel your order but the item hasn’t been dispatched, then there will be no charge.

 

If you want to cancel your order after it has been dispatched or in transit, you will be asked to wait for the item to be returned to us either by you or our carrier. In this case, we will deduct the cost of the initial delivery from the refund. As an indicator, we estimated in 2020/21 that the average shipping cost for small and/or lightweight items was between £10+ VAT to £45+ VAT, and for large and/or items between £45+ VAT to £100+ VAT. We strongly advise you to check the dimensions of the product before placing the order. 

If you want to cancel your order within 14 days of receiving the goods, it is in your right. Please be aware that the cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to info@featblueprint.com

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

Items that are manufactured to order, such as items listed as bespoke, tailored or sur-measure are not returnable or refundable as they have been specially made for the customer. Once the production has started the order can no longer be cancelled.



What are the Effects of Cancellation

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, excluding the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

You will have to bear the direct cost of returning the goods.

 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

About Returns

Thank you for shopping at featblueprint.com

If you are not entirely satisfied with your purchase, we are here to help to make returns as easy as possible. We do ask that you double check the dimension and the specification of the product before placing the order to minimize the risk of having to return the item.

We know that each case is specific and we engage ourselves to resolve each issue on an individual basis with the best possible service.

If you are not happy with your product, please contact us within 14 days after the delivery date to solve your issues. 

Any goods that you want to return must be unused, not installed or switched on. We cannot accept any returns for items listed as ‘bespoke’, ‘tailored’, ‘sur-measure’, or items listed as ‘used’ or ‘second hand’.

You have the right to exercise your right of return 14 after the product has been delivered under the following condition:

As you are responsible for the item once delivered to you, all returns must include:

  • Product(s), including Free Gifts returned in their Original Condition
  • Their Original Packaging
  • All Included Accessories & Materials

We strongly advise that you take and send us a picture of the product before the return. We reserve the right to refuse returns if the item is not collected in its original packaging.

To exercise the right of return, you must inform us of your decision to cancel this contract by a clear statement by email to info@featblueprint.com

 

What if you have installed / used or assembled an unwanted item?

Once an item is installed, used or assembled, the item is marked as an item that has been used. In this case, we cannot accept a return for the items as we can no longer sell the product as ‘new’. 

 

However, we will work with you to find a suitable solution if applicable. This may include levying the costs of the goods from the refund. Please be aware that you will be responsible for the shipping costs for the return and the return.

 

What are the Return Shipping Costs and Responsibilities

The shipping costs for the return are chargeable. You are held responsible for the return, including cost, shipping damaged or missing parts. 

 

Please contact us if you need any help. We will try our best to help you and for some products we can arrange the return on your behalf. We estimated in 2020/21 that the average shipping cost for small and/or lightweight items was between £10 + VAT to £45 + VAT, and for large and/or items between £45 + VAT to £100 + VAT if applicable.

 

When returning the item, we will send you the shipping address. We will advise you to send the item via a 2 man delivery service with the signature option as some of our products are fragile. You will be asked to take pictures of the item showing all the parts before the delivery and to provide a tracking number. Please be aware that the return must be completed within 14 days after you have asked for a return. Otherwise, we might seek for an arrangement

 

At the delivery date, the item will be inspected. We reserve the right to reject the return if any damages on the packaging are found. We will also unpack and inspect the item. We also reserve the right to reject the return application if any damage or missing part were found not and notified to us prior to the shipping.

 

If the inspection is successful, we will initiate the refund immediately. Most of our customers receive their refund the same day we initiate the refund. This depends on how fast your bank can capture our refund. We will email you the result of the inspection and confirm that the refund has been initiated.




How To Return Products To Us

We try to make the return process as smooth as possible and we commit ourselves to act as quickly as possible when courtoisie is applied. Please follow the step-by-step guide below so that we can get everything sorted as fast as possible.

Step 1: Email Us

To return any item, it is simple: Just send us an email at info@featblueprint.com

Your email should have the following information so that we can process a return. Any missing information will slow down the process. 

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • If you originally ordered multiple items, which do you want to return?
  • Reason for return.

 

Please state the reason for your return. If you have no reason or do not wish to provide any, you have the right not to give any reason. In this case, please let us know by stating “no reason”.

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

 

Step 2: Sending Us Back The Item

Prior to shipping back the item, we ask the customer to provide us with pictures showing that all parts have been put back to its original packaging and that the item is not damaged.

 

When returning the item, we will send you the shipping address. We will advise you to send the item via a 2 man delivery service with the signature option as some of our products are fragile. You will be asked to take pictures of the item showing all the parts before the delivery and to provide a tracking number. Please be aware that the return must be completed within 14 days after you have asked for a return. Otherwise, we might seek for an arrangement

 

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price). 

Step 3: Inspection

At the delivery date, the item will be inspected. We reserve the right to reject the return if any damages on the packaging are found. We will also unpack and inspect the item. We also reserve the right to reject the return application if any damage or missing part were found not and notified to us prior to the shipping.

 

Step 4: Refund

 

If the inspection is successful, we will initiate the refund immediately. Most of our customers receive their refund the same day we initiate the refund. This depends on how fast your bank can capture our refund. We will email you the result of the inspection and confirm that the refund has been initiated.

 

This procedure also applies for the free gift (if you have received one) and if you are returning all your orders placed. Please understand that the free gift is to be shipped within the 14 days period to make the return complete. 



Damaged Or Faulty Items Received By You

If you see visible signs of damage on the packaging, please take a picture, and endorse the delivery note accordingly and kindly refuse the delivery. In this case, if you wish to accelerate the replacement process, please send us an email at info@featblueprint.com, describing your case with your order number and the pictures. One of our agents will be dedicated to you until we have shipped the replacement to you.

 

In the event of no sign of damage on the packaging and the delivery has been signed, you will have 24h to notify us if there are any damages. We strongly advise you to unpack the goods as soon as you receive them. In this case, please send us photos of the damaged part. A QA assistant will examine them and we will send a replacement accordingly. Please be aware that the item must be re-packed back to its original packaging before being replaced.

 

If your product arrives incomplete or missing some parts, we will always opt to send out the missing parts and a technician to fit them.

We will not accept claims for damage if this hasn’t been noted within 24h after the delivery. But we will always look for a suitable solution.

 

Bespoke / Tailored / Sur-measure Ordered Item

Items that are manufactured to order, such as items listed as bespoke, tailored or sur-measure are not returnable or refundable as they have been specially made for the customer.

However, if the goods arrived damaged, incomplete or if the order is incorrect due to our manufacturer's proven error, then they may be returned if required.

Once the production has started the order can no longer be cancelled.



Contact us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone: 020 8144 5142
  • By email:  info@featblueprint.com

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